The opportunity
What you will own
- Support account access, appointments, uploads, platform navigation, provider workflows and service-status questions.
- Help users understand non-clinical VirtualMedix workflows, including pharmacy, logistics and appointment processes.
- Escalate clinical questions, symptoms, diagnosis or treatment matters to authorised clinical professionals; support staff must not provide medical advice.
- Handle health-related information with heightened privacy, confidentiality and minimum-access discipline.
- Reproduce technical problems and provide clear escalation evidence to VirtualMedix engineering teams.
- Maintain accurate support records and contribute to health-platform knowledge resources.
What you bring
Core qualifications
- 2+ years of customer support, health-tech support, service desk or comparable user-support experience.
- Excellent empathy and communication when assisting users who may be stressed or dealing with time-sensitive health-service issues.
- Strong understanding of privacy, confidentiality and role boundaries in handling health-related information.
- Ability to follow clinical-escalation protocols without interpreting symptoms or providing treatment guidance.
- Strong digital literacy and case documentation.
Additional strengths
Preferred experience
- Experience in health technology, telemedicine, healthcare administration or regulated customer support.
- Training in data protection, health-information privacy or service management.
- Additional African or international language capability.
Employment, compensation and fair recruitment
The published USD range is a U.S.-market reference range for this role. Final compensation, benefits, employment classification, payroll, tax treatment and statutory entitlements are determined by the employing entity, work location, experience and applicable law.
CloudTen does not charge candidates recruitment, placement, processing or employment fees. Qualified applicants are assessed against job-related requirements. Reasonable accommodation is available during recruitment where required by applicable law.
Support operations may use scheduled shifts, including evening or weekend coverage where business needs require it. Scheduling, working time, rest periods and statutory entitlements are governed by the applicable employment arrangement and law.
BYU-Pathway Worldwide students and graduates: qualified candidates are especially welcome to apply. Participation in recognised CloudTen talent-development or university programmes may receive positive consideration where lawful, while appointments remain merit-based and subject to the published requirements.
