The opportunity
What you will own
- Handle customer enquiries and service requests through approved Operations Centre channels.
- Provide first-line support for CloudTen services and products using approved scripts, knowledge articles and troubleshooting procedures.
- Create complete support records and escalate technical, health, identity, billing, security or telecom issues appropriately.
- Follow shift handover, queue-management and customer follow-up standards.
- Protect customer information and comply with access-control, clean-desk and confidentiality requirements.
- Participate in product training, coaching and quality-assurance reviews.
What you bring
Core qualifications
- Strong customer communication, digital literacy and professional judgement.
- Ability to learn and navigate multiple support systems and CloudTen product workflows.
- Attention to detail, dependable attendance and ability to work structured shifts in Abuja.
- Respect for confidentiality, privacy and security requirements.
- Previous customer service or help-desk experience is preferred but not mandatory for exceptional candidates.
Additional strengths
Preferred experience
- Experience in a service desk, call centre, technology support or telecom environment.
- Relevant customer-service, IT support or office-technology certification.
- Additional language skills relevant to CloudTen’s markets.
Employment, compensation and fair recruitment
The published USD range is a U.S.-market reference range for this role. Final compensation, benefits, employment classification, payroll, tax treatment and statutory entitlements are determined by the employing entity, work location, experience and applicable law.
CloudTen does not charge candidates recruitment, placement, processing or employment fees. Qualified applicants are assessed against job-related requirements. Reasonable accommodation is available during recruitment where required by applicable law.
Support operations may use scheduled shifts, including evening or weekend coverage where business needs require it. Scheduling, working time, rest periods and statutory entitlements are governed by the applicable employment arrangement and law.
BYU-Pathway Worldwide students and graduates: qualified candidates are especially welcome to apply. Participation in recognised CloudTen talent-development or university programmes may receive positive consideration where lawful, while appointments remain merit-based and subject to the published requirements.
