The opportunity
What you will own
- Support approved identity-verification, account-recovery and device/session security workflows.
- Apply step-up verification procedures before sensitive account changes or recovery actions.
- Recognise social-engineering, account-takeover and impersonation indicators and escalate suspicious cases.
- Maintain strict separation between support authority and security-administration privileges.
- Document recovery decisions and evidence in auditable support records.
- Help users understand recovery codes, passkeys, MFA, trusted devices and security notifications.
What you bring
Core qualifications
- 2+ years of identity support, fraud operations, account security, trust & safety, help-desk security or comparable experience.
- Strong understanding of MFA, passkeys, account recovery, phishing/social engineering and secure verification principles.
- Excellent judgement and ability to follow procedures under pressure.
- High standard of confidentiality and documentation.
- Clear, calm customer communication in sensitive situations.
Additional strengths
Preferred experience
- Security+, identity/access-management or fraud-prevention training.
- Experience with regulated identity verification or high-risk account recovery.
- Knowledge of privacy, audit and incident-escalation practices.
Employment, compensation and fair recruitment
The published USD range is a U.S.-market reference range for this role. Final compensation, benefits, employment classification, payroll, tax treatment and statutory entitlements are determined by the employing entity, work location, experience and applicable law.
CloudTen does not charge candidates recruitment, placement, processing or employment fees. Qualified applicants are assessed against job-related requirements. Reasonable accommodation is available during recruitment where required by applicable law.
Support operations may use scheduled shifts, including evening or weekend coverage where business needs require it. Scheduling, working time, rest periods and statutory entitlements are governed by the applicable employment arrangement and law.
BYU-Pathway Worldwide students and graduates: qualified candidates are especially welcome to apply. Participation in recognised CloudTen talent-development or university programmes may receive positive consideration where lawful, while appointments remain merit-based and subject to the published requirements.
