The opportunity
What you will own
- Assist learners, instructors and administrators with account, enrolment, course, assessment and content-access issues.
- Troubleshoot browser, mobile, notification and common learning-platform configuration problems.
- Support institutional administrators with approved user-management and platform workflows.
- Escalate defects, integration issues and accessibility problems with clear reproduction details.
- Create understandable knowledge content for different levels of digital experience.
- Identify recurring friction in learning workflows and share evidence with product teams.
What you bring
Core qualifications
- 2+ years of education technology, SaaS support, customer support or service-desk experience.
- Clear communication and patience supporting users with different levels of technical confidence.
- Strong digital literacy and structured troubleshooting ability.
- Good understanding of privacy and appropriate handling of learner/institutional information.
- Ability to document cases and follow through to resolution.
Additional strengths
Preferred experience
- Experience with LMS platforms, LTI, SCORM, xAPI, SSO or education administration.
- Experience supporting higher education, training organisations or distributed learners.
- Accessibility or instructional-technology awareness.
Employment, compensation and fair recruitment
The published USD range is a U.S.-market reference range for this role. Final compensation, benefits, employment classification, payroll, tax treatment and statutory entitlements are determined by the employing entity, work location, experience and applicable law.
CloudTen does not charge candidates recruitment, placement, processing or employment fees. Qualified applicants are assessed against job-related requirements. Reasonable accommodation is available during recruitment where required by applicable law.
Support operations may use scheduled shifts, including evening or weekend coverage where business needs require it. Scheduling, working time, rest periods and statutory entitlements are governed by the applicable employment arrangement and law.
BYU-Pathway Worldwide students and graduates: qualified candidates are especially welcome to apply. Participation in recognised CloudTen talent-development or university programmes may receive positive consideration where lawful, while appointments remain merit-based and subject to the published requirements.
